Technical support

Powersim Software offers different levels of support. The on-line help system supplied with the products offers the first starting point for solving a given problem. If you experience problems that you cannot solve using the information found in the help system, our support team is ready to help you out.

Online support request form

How to get help

You can submit your technical support request through our on-line support form. Customers who have signed a Support and Upgrade Agreement with Powersim Software, are also entitled to free telephone support during ordinary office hours. You will find contact information in the signed agreement.

If you have non-technical questions, you are welcome to contact our consultants directly.

Examples of topics included in technical support

• Installation assistance.
• How to import data from a spreadsheet.
• How to put a Constructor diagram in a document.
• How to use units of measurement.
• How to convert values between various currencies.
• How to create a simulation for redistribution.
• How to avoid reporting errors.

Examples of topics not included in technical support

• Questions about how to model a given business problem or structure.
• Problems with a model that you are creating.
• Techniques for modeling, troubleshooting, testing, and conceptualization.