Technical support

To troubleshoot Studio 8, please refer to the Help system of Studio 8 and our FAQ before you enter a Support request.

Powersim Software offers different levels of support:

• The extensive help system supplied within Studio
• Frequently Asked Questions (FAQ) on our web pages
• Online Support request form for problems that cannot be solved with the above information
• For modelling questions, see Premium SUA.

Customers with Support and Support and Upgrade Agreement (SUA)

• Customers who have signed a SUA with Powersim Software, are entitled to free technical support by E-mail or telephone during ordinary office hours. Please refer to your SUA document for further information
• We do recommend that you send a written descripiton of your problem and attach model files or screen shots.

Customers without Support and Support and Upgrade Agreement (SUA)

• For customers withouth SUA, technical support is offered at Euro 100,- per hour.
• Any support is invoiced with a minimum of 30 minutes.
• Send us your question/problem, to receive an estimate for handling your support.

Examples of topics included in technical support

• Installation assistance.
• How to import data from a spreadsheet.
• How to put a Constructor diagram in a document.
• How to use units of measurement.
• How to convert values between various currencies.
• How to create a simulation for redistribution.
• How to avoid reporting errors.

Examples of topics not included in technical support

• Questions about how to model a given business problem or structure.
• Problems with a model that you are creating.
• Techniques for modeling, troubleshooting, testing, and conceptualization.